Shared Values

Adaptable Learning & Innovation

• We support on-going learning, recognizing and growing from our mistakes, and strive to continually improve both as individuals and as an organization.
• We support individual and organizational flexibility which encourages active innovation and reasonable risk-taking.
• Every day we have an opportunity to use our individual talents to do great work.

Authentic Communication

Our communication processes allow for:

• meaningful two-way communication (active listening);
• people to be “in the know”;
• open-minded responses to feedback;
• healthy disagreements; and
• being direct in a respectful way.

Healthy Human Relationships

• We take personal responsibility for our own actions and for doing what we say we are going to do.
• We enjoy a healthy atmosphere of trust and respect by being trustworthy and respectful.
• We are fair and reasonable in our dealings with each other, our customers, and throughout the organization.
• Our work environment supports the need to balance our careers with family and other important facets of our lives.
• We are committed to our own emotional and physical health.
• We will strive to maintain a healthy and safe working environment.

Contagious Enthusiasm

• Our climate supports a workplace that emanates positive energy and that is enjoyable (i.e., fun).
• We don’t take ourselves too seriously.

Outcome Focused Teamwork

• We clearly understand what outcomes are expected of us.
• Our work reflects our focus on excellence and on providing exceptional customer service.
• Teamwork and cooperation are the norm in our organization.

Shared Success

• We equally share responsibility for achieving quality results.
• We freely celebrate our successes in our workplace.
• Meaningful recognition and rewards for excellent service occur frequently and often spontaneously.